Refund policy

Returns

If in the unlikely event you want to return your purchase, please notify us within 7 days of receiving your goods.

If you change your mind on a purchase of a full price item you may return it for store credit. It is your responsibility to organise and cover costs of return shipping. We do not refund shipping costs.

 

You are entitled to a refund or store credit if the item is unsafe, is different to how it has been described or does not do what we said it would.

Damaged during shipping? We hope this hasn't happened to you! If it has, simply send us an email - ro@rohaus.com.au with a description of the damage and a digital photo. We will assess and make a plan of action on a case by case basis. Please let us know within 7 days of receiving your package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.

Sale items (if applicable)
All sale item purchases are final and cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ro@rohaus.com.au 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product email ro@rohaus.com.au

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.