Returns & Exchanges

If in the unlikely event you want to return your purchase, please notify us within 7 days of receiving your goods.

If you change your mind on a purchase you may return it for store credit or refund. It is your responsibility to organise and cover costs of return shipping. We do not refund shipping costs.

You are entitled to a refund or store credit if the item is unsafe, is different to how it has been described or does not do what we said it would.

Damaged during shipping? We hope this hasn't happened to you! If it has, simply send us an email - ro@rohaus.com.au with a description of the damage and a digital photo. We will assess and make a plan of action on a case by case basis. Please let us know within 7 days of receiving your package.